About Flex Money

Flex Money Transter Limited was founded with the ambitious goal of bringing families and people together by providing a cheaper and flexible way of sending money.

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PRIVACY POLICY

Overview

Flex Money Transfer Limited (“We” or “Us”) is the Licensed Remittance entity that is approved and regulated by the Central Bank of Kenya to perform cross-border money transfer operations in The Republic of Kenya.

This online Privacy Policy (“Policy”) discloses our practices for the Website, Applications and the Services (“Services”) which we provide to you through them. The contents of this Policy include the type of information we collect, the methods by which we collect such information, what we use the information for and who we share it with.

This policy is effective on the 20th September 2021 and will apply to all visitors, users, and others who access the Services (“Users”). We reserve the right to change this Policy from time to time as necessary. When we do, you will be able to find the updated version at this web address. We will endeavor to notify you of such changes in advance either by an email or by a notice on the Website. Please check regularly to see if we have updated the Policy. Your continued use of the Website and Applications will signify your acceptance of any amendment to these terms.

Eligibility

The Applications are intended solely for persons who are eighteen (18) years of age or older, and any registration by, use of or access to the Services by any person under 18 is unauthorized and in violation of this Policy.

Consent

By using the Applications and/or providing your information, you consent to the collection and use of the information you disclose while using the Services, in accordance with this Policy, including but not limited to your consent for sharing your information as per this Policy. If you do not agree to give consent to the use of your personal information as described in this Policy, please do not use or access the Website or Applications. You have the right to withdraw your consent to Us at any time, if you wish to withdraw your consent, please inform Us by sending a message to info@flex-money.com.

Information We Collect

This section details the information we may collect about you. We explain why and how we use it in later sections.

If you decide to create an account or enquire about our Services, we will ask you to provide us with some specific information. We use the information to create your account, enable your access, and to personalize the Services for you:

  • Log in details – such as username and password.
  • Basic personal details – such as name, title and date of birth.
  • Basic business information – such as business name and address.
  • Location information; such as the city and locality of use.
  • Contact details – such as email address and phone number.
  • Your phone contact list – including their names and phone numbers to enable you to make transfers to them.
  • Financial Information – such as mobile money, credit/debit card and bank account details.
  • Usage Information and Browsing History – such as searches, views, and purchases, and usage metrics (including usage rates, occurrences of technical errors, diagnostic reports, settings preferences, content).
Sources of Information

We collect personal information about you either directly from you or from other sources (such as publicly available sources) including as follows, you provide personal information to us when you:

  • Sign up for or use our Services.
  • Create or maintain an account with us.
  • Communicate with us by email, or chat, or otherwise.
  • Complete a questionnaire, survey, support ticket, or other information request form.
  • Interact with us on Social Media.
What Do We Do With Your Personal Information

The purpose of our collecting your personal information is to give you an efficient, enjoyable and secure User experience. We may use your information to:

  • Provide the Services and support that you have requested for.
  • Troubleshoot problems.
  • Process and facilitate the delivery of your orders.
  • Detect, prevent or remediate fraud or violations of this Policy or any applicable user agreements.
  • Enable you to take part in promotions or competitions.
  • Recommending products or services which we believe would be of interest to you.
  • Improve our Services by implementing aggregate customer preferences.
  • Measure the performance of Services and improve content, technology and layout.
  • Complying with applicable laws and regulations, such as by verifying your identity.
  • Enable you to view and make transfers to people on contacts list.
  • Poll your opinions through surveys or questionnaires.
Your Information And Your Rights

You may exercise the following data protection rights: the right of deletion, the right to amend or rectify your personal data, the right to object to the use of your personal data, the right to restrict processing of your data, the right to review your data, and the right to request for your data to be provided to you or transferred.

If we hold any information about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up to date.

We will retain your personal information for the duration of our Services to you and afterwards for as long as is necessary and relevant for our purposes as permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

Security and Storage of Information

We will employ all commercially reasonable efforts to keep your information secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction or damage. All information which we collect is stored and processed in cloud storage situated in the United States of America and South Africa, provided by our web hosting service providers. Where we provide the Services in other countries, your personal information may also be stored and processed in such countries, as necessary.

We will not sell, rent or otherwise provide access to your personal information except as required to provide the Services, such as sharing necessary information to our service providers for the purposes of fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.

  • It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies.
  • Enforce our agreements with you.
  • Investigate and defend ourselves against any third-party claims or allegations.
  • Protect the security or integrity of our Services (such as by sharing with companies facing similar threats) or
  • Exercise or protect the rights and safety of Pass, our Users, personnel or others. We attempt to notify Users about legal demands for their personal data when appropriate in our judgement, unless prohibited by law or court order or when the request is an emergency.
Enquiries

  • If you have any questions or concerns regarding our privacy policies, please send us a detailed message at support@flex-money.com and we will try to resolve your concerns.
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